Collecting and Showcasing Client Reviews
Client reviews build trust, drive conversions, and help planners feel confident choosing your services. The Reviews tab in your Business Studio makes it easy to request testimonials or upload ones you’ve already received — all in one place.
Why Reviews Matter
Increase visibility in Explore by boosting your trust signals
Convert more leads with social proof directly on your profile
Stay competitive by showcasing happy clients and standout moments
Review Management Overview
When you open the Reviews tab, you’ll see:
+ Add Manual Review. Manually enter a review (limit: 3 entries)
Request Review. Send a review request to a past client via email
Search Bar. Filter and find reviews by keyword or client name
Add a Manual Review
Use this if you've received kind words via:
Text
Instagram
Email
In-person feedback
To add it:
1. Click + Add Manual Review
2. Fill in:
Customer Name
Star Rating
Review Text
(Optional) Event Date
3. Click Save
⚠️ You can add up to 10 manual reviews. We recommend saving these for standout testimonials from real clients.
Why the limit?
Tripletake prioritizes reviews tied to actual bookings. This helps ensure authenticity, maintain client trust, and spotlight vendors who are actively booking through the platform.
Request a Review
To request a review:
1. Click Request Review
2. Enter:
Customer Name
Customer Email
(Optional) Event Date
3. Click Send Request
The client will receive a branded message from Tripletake with a link to leave a review.
Managing Your Reviews
Once reviews are submitted:
They’ll appear in a list with columns for Stars, Comments, Date, and Origination
You can click the ··· menu on any review to:
Edit the content
Delete a manual entry if needed
💡 Platform-sourced reviews (those tied to real bookings or submitted via review links) cannot be edited or deleted by vendors to maintain transparency and trust.
However, if you believe a review is inaccurate or unfair, you can submit a dispute request, and our team will manually review the case.
Best Practices for Collecting Reviews
Ask immediately after an event when the experience is fresh
Personalize your message when requesting via email
Mention specific services the client used to reinforce your offerings
Rotate featured reviews in your portfolio (coming soon)
Frequently Asked Questions
How many manual reviews can I add?
You can add up to 3 manual reviews. These are ideal for early testimonials from past clients or past platforms.
Can I request reviews from clients directly through Tripletake?
Yes. Use the Request Review button to send a review request via email. Clients can submit directly through the link provided.
Can I edit or remove a review after it’s submitted?
Only manual reviews can be edited or deleted. Reviews submitted through the platform (via email or booking) are locked to protect authenticity.
What if a review is unfair or inaccurate?
You can submit a dispute request. Our team will review the situation and follow up accordingly.
